These Terms & Conditions apply when you access cosmeticsaesthetic.com or place an order with Cosmetics Aesthetic. By placing an order, you confirm that the information you provide is accurate and that you agree to the terms applicable to your purchase. If you purchase on behalf of a business, clinic, salon or other organisation, you confirm that you have authority to bind that organisation.
Cosmetics Aesthetic supplies aesthetic and cosmetic products through its online shop. References to “we”, “us” and “our” mean Cosmetics Aesthetic. References to “you” and “customer” mean the person or organisation using the website or purchasing products.
Certain products are intended only for appropriately trained or qualified professionals. We may request evidence of training, certification or other eligibility before accepting or dispatching an order. You are responsible for ensuring that you are legally and professionally permitted to purchase, possess and use the products ordered.
Product descriptions and information on our website are provided for product-identification and purchasing purposes. They do not replace manufacturer instructions, professional training, clinical judgement or independent medical advice. Products must be used only in accordance with applicable law, professional competence and the manufacturer’s instructions.
We take reasonable care to keep product descriptions, images, prices and availability accurate. Packaging, appearance or manufacturer information may change. Images are illustrative and screen displays may not reproduce colours exactly. All products are subject to availability.
Submitting an order is an offer to purchase. Receipt of an automated order acknowledgement does not necessarily mean that we have accepted the order. A contract is formed when we confirm acceptance or dispatch the goods, depending on the checkout and confirmation process used.
We may decline or cancel an order where reasonably necessary, including where a product is unavailable, payment cannot be authorised, information is incomplete or inaccurate, professional eligibility cannot be verified where required, there is an obvious pricing or description error, or we reasonably suspect fraud or unlawful activity. If we cancel an order after taking payment, we will refund the amount due.
Prices are shown in GBP and, as stated on our current product pages, include VAT unless otherwise stated. Delivery charges and any other applicable charges are shown or calculated during checkout.
Payment must be made using a payment method offered at checkout. An order may be held or cancelled if payment is not successfully authorised.
Delivery options, charges and estimated times are shown on the website or at checkout. Our current product pages state that standard UK delivery starts from £9.80 and qualifying UK orders over £150 receive free delivery. These rates may be changed on the website from time to time, so the checkout total applicable when you order will govern.
Delivery dates and times are estimates unless expressly agreed otherwise. Consumers retain any mandatory rights relating to delivery. Please provide a complete and accurate delivery address and ensure that someone authorised can receive the parcel where necessary.
Where international delivery is offered, you are responsible for checking whether the products may lawfully be imported, possessed and used in the destination country. Customs clearance, import duties, taxes and other destination charges are the customer’s responsibility unless expressly stated otherwise. Customs procedures may delay delivery.
Please inspect your parcel promptly after delivery and store products immediately in accordance with the manufacturer’s instructions. Some products may have specific temperature, light, sterility or handling requirements. Once delivered, you are responsible for appropriate storage and handling, except to the extent that the law provides otherwise.
Please report visible delivery damage, missing items or incorrect items as soon as possible. Our current website asks customers to report delivery issues within 24 hours and provide photographs where applicable. Prompt reporting assists us with courier investigations, but this administrative reporting period does not remove statutory rights that apply to faulty or non-conforming goods.
Returns and refunds are governed by our Refund & Returns Policy and applicable law. Consumers purchasing online may have a statutory right to cancel certain contracts within the applicable cancellation period. Exceptions can apply, including for qualifying sealed goods that are not suitable for return for health-protection or hygiene reasons once unsealed after delivery.
Professional, medical, sterile, temperature-sensitive or hygiene-sensitive products may therefore have restricted return eligibility. This does not affect legal rights in relation to goods that are faulty, damaged, not as described or otherwise do not conform to the contract.
Nothing in these Terms & Conditions excludes or limits rights or remedies that cannot lawfully be excluded or limited. Where you are a consumer, goods must meet the standards required by applicable UK consumer law, including requirements relating to satisfactory quality, fitness for purpose where applicable, and correspondence with description.
If you purchase wholly or mainly for purposes relating to your trade, business, craft or profession, you are a business customer. Mandatory legal rights remain unaffected. To the extent permitted by law, business purchases may be subject to different cancellation or return rights from consumer purchases.
You are responsible for ensuring that professional products are selected, stored, handled and used by appropriately trained persons. We are not responsible for loss arising solely from use contrary to manufacturer instructions, improper storage, use by an unqualified person, or other misuse, except where liability cannot lawfully be excluded.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or mandatory liability relating to faulty or misdescribed goods.
Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was formed or for losses caused by events outside our reasonable control. If you are a consumer, we do not exclude liability for losses arising from our breach where the law requires us to be responsible.
We are not responsible for delay or failure caused by circumstances outside our reasonable control, such as severe weather, transport disruption, customs action, industrial disputes, network or system failures, or other events that we could not reasonably prevent. This clause does not remove any mandatory consumer rights.
Unless otherwise stated, the website’s text, branding, graphics, layout and other original content are owned by or licensed to Cosmetics Aesthetic and are protected by applicable intellectual-property laws. You may use the website for lawful personal or business purchasing purposes but may not reproduce or commercially exploit protected content without permission.
Personal information is handled in accordance with our Privacy Policy and applicable data-protection law. Payment information may also be processed by third-party payment providers under their own terms and privacy notices.
You must not misuse the website, attempt unauthorised access, introduce malicious code, interfere with website operation, use automated methods in a way that places an unreasonable burden on the service, or use the website for unlawful or fraudulent purposes.
We may update these Terms & Conditions from time to time, for example to reflect legal, operational or website changes. The terms applicable to an order are those presented or made available when the order is placed, subject to any mandatory legal requirements.
If a court or competent authority finds part of these terms unlawful or unenforceable, the remaining provisions will continue to apply. A delay in enforcing a right does not mean that the right has been waived.
These terms are governed by the laws of England and Wales, subject to any mandatory protections that apply to consumers in other parts of the United Kingdom or elsewhere. If you are a consumer, nothing in this clause deprives you of mandatory rights regarding where proceedings may be brought. We encourage customers to contact us first so that we can try to resolve any concern.
For questions about an order or these Terms & Conditions, contact:
Cosmetics Aesthetic
Website: cosmeticsaesthetic.com
Email: contact@cosmeticsaesthetic.com Telephone: 01908 108969
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM
Welcome to COSMETICSAESTHETIC MEDICAL LIMITED. These Terms and Conditions provide the framework for your interaction with our website, including the processes for ordering and purchasing goods online.
By accessing our website and when purchasing products from COSMETICSAESTHETIC MEDICAL LIMITED , you acknowledge that you have read, understood, and agree to comply with these terms, including our Privacy Notice. If you disagree with any part of these terms and conditions, please do not use our website or make any order from us.
This website is intended solely for consumers. Trade customers should contact us directly at contact@cosmeticsaesthetic.com for purchases.
Our website is owned and operated by COSMETICSAESTHETIC MEDICAL LIMITED, company number 15483235 and whose registered address is Regus Fairbourne Drive Atterbury, Milton Keynes, Buckinghamshire, post code MK10 9RG .
– By post: Regus Fairbourne Drive Atterbury, Milton Keynes, Buckinghamshire, MK10 9RG.
– By email: contact@cosmeticsaesthetic.com
– By telephone: +447984747779
These Terms govern your use of our website and any purchases made.
– Definitions
– General Terms
– Buying and Product Terms
– Provisions and Obligations
– Privacy Notice
– “We/Us/Our”: COSMETICSAESTHETIC MEDICAL LIMITED
– “Site/Website”: https://www.cosmeticsaesthetic.com/
– “You/Your”: Visitor to our website
– “Account”: The account registered on our site
– “Content”: Text, graphics, images, audio, video, and other data on the site
– “IP”: Intellectual Property and associated rights
– “Product”: Items or services ordered from us
– “Terms”: These Terms and Conditions
– “User”: Any person or entity using the site
These terms apply to all site visitors, regardless of whether a purchase is made.
You agree to:
– You must be 18 years or older.
– You are limited to one Account with us.
– You agree not to impersonate anyone else while using the Site.
– If you access another site through ours, you agree to review their terms and conditions.
– You agree not to employ automated means like robots, spiders, or scrapers on the Site.
– You agree not to circumvent any measures we implement to restrict access to certain parts of the Site.
– You agree not to engage in actions that could impair our system’s functionality.
– You agree not to replicate the Site or any part thereof for use on other websites or applications.
– You agree not to attempt to alter, translate, adapt, edit, decompile, disassemble, or reverse engineer any of our systems.
– You agree not to use our trademarks, designs, or layout without prior permission from us.
2.1 The IP on the site is owned by us and our partners. Use of the site content is permitted only with our written consent.
2.2 Trademarks and logos on the site are protected by law.
3.1 The site’s functionality is not guaranteed and may not work as expected on all devices.
3.2 We take reasonable steps to ensure the accuracy of site information but do not guarantee its precision.
3.3 Advice on the site is general; verify independently if crucial.
3.4 We are not liable for issues caused by site use unless due to our deliberate actions.
4. Forums and User Content
– Avoid obscene or vulgar language.
– Don’t submit unlawful or objectionable content.
– Refrain from posting abusive, threatening, harassing, defamatory, racist, ageist, or sexist material.
– Don’t create posts that encourage violence.
– Ensure all posts are in English.
– Do not link to sites that violate these guidelines.
– Advertising through forums is prohibited.
– Impersonation of others is forbidden.
– Posts must not contain viruses, trojans, crawlers, or harmful software that could affect our systems.
4.2 Moderation Rights: We reserve the right to moderate and remove any posts at our discretion.
4.3 Post Authorship: By submitting a post, you confirm you’re the author, hold all rights to the content, and grant us permission to repost without compensation or additional permissions.
4.4 Viewer Acknowledgement: Understand that we are not the authors of forum posts and the views expressed may not represent our views.
4.5 Reporting Objectionable Content: If you find a post objectionable, report it to us for review and potential removal.
5.1 We don’t guarantee constant availability of the Site and are not liable for any losses due to its unavailability.
5.2 We reserve the right to modify, suspend, or discontinue the Site and its services anytime without compensation.
Our liability for losses incurred from site use is limited as permitted by law.
We do not exclude liability for death, personal injury, or fraud.
7.1 We are not responsible for the content or losses from using linked websites.
7.2 We don’t endorse or guarantee the accuracy of the content on linked sites.
7.3 Links to other sites are not an endorsement or recommendation from us.
7.4 We cannot guarantee that external links will always work.
8.1 Terms may change periodically without personal notification to users.
8.2 Users are responsible for checking for changes in Terms with each Site visit.
8.3 Changes to the Site do not affect the applicability of these Terms.
9.1 No partnership or joint venture is established between us.
9.2 These Terms supersede all previous agreements and represent the full understanding between us.
9.3 Time constraints are not strict in the enforcement of these Terms.
9.4 If any part of these Terms is deemed unenforceable, the rest remain valid.
9.5 Formal notices must be communicated via email to the provided addresses.
9.6 These Terms constitute the entire agreement between us.
These terms apply to site usage and purchases made through the Site, encompassing both buying and product authenticity, and you acknowledge and agree to these Buying and Product Terms.
2.1 We guarantee the authenticity of our products, sourced either directly from the original manufacturers or from legitimate, trusted distributors. Our suppliers are rigorously vetted to ensure they meet high standards of quality and authenticity. By purchasing from us, you acknowledge these policies and agree that you are fully informed.
2.2 We encourage customers to contact us directly with the above concerns before making a purchase. We are committed to transparency and will provide any available information to reassure our customers about the product’s authenticity.
2.3 In the event that a customer questions the authenticity of a product purchased from us, we will conduct a thorough investigation. The resolution might include consultation with our suppliers, a lab test, or other channels to verify the product’s source and authenticity.
2.4 We do not offer medical advice; any advice we offer on the Site is general in manner and must be verified by a health care professional. You agree not to use any Product until you have taken reasonable precautions that it will not cause you harm.
2.5 Before you use any Products you must comply with all instructions offered with that Product.
2.6 Utilising syringes, needles, or threads can be hazardous. If you lack previous experience with these items, we highly recommend seeking guidance from a qualified professional trained in their usage.
2.7 Product images and measurements on the Site are indicative and we cannot guarantee that the packaging shown will be what you receive, nor that any colours shown on your screen will be identical to those we upload.
2.8 We reserve the right to modify product availability and pricing, alter or remove any item we advertise and/or special offers.
2.9 In the event that prices change during the period between your order being placed for Products and us processing that order and taking payment, you will be contacted prior to your order being processed with details of the new price and will have the opportunity to cancel your order with us.
2.10 You agree that, for the purposes of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, we may confirm the terms of the agreement between you and us and the Product we are selling by email.
2.11 International customers:
2.11.1 We are not responsible for import duties and taxes arising on the supply of our services outside the United Kingdom and we will make no calculations or estimates in this regard.
2.11.2 You agree that you are an importer of record and that you will ensure that your use of any Product we supply is in full compliance with the laws of the country in which you wish to use it.
2.11.3 You warrant the use of any Product is legal in the jurisdiction in which you intend to use it and will indemnify us against all losses we sustain if you breach this warranty.
3.1 A binding contract, on these Terms, will come into existence when we accept an order from you.
3.2 You may amend that order at any time up to the date on which we accept it.
3.3 When you make an order with us, we will send you an email acknowledging that order and its value. The acknowledgement is not an acceptance of your order.
3.4 We will tell you, by email, when we have accepted your order (or any part of it), and that email will count as our acceptance of that order.
3.5 We will deliver any products you order in the manner you select using the Site and when have received payment in full of you.
3.6 If, for any reason, we cannot supply the Product you have ordered, even after we have accepted your order, as long as we refund all money you have paid us, we will have no further liability to you.
3.7 If we reject your order, we will refund all monies you have paid us, using the method you used to pay us, within 14 days (about 2 weeks) of such rejection.
3.8 Ownership of products transfers after full payment.
3.9 To place an order valued at over £/€/$ 10,000, please email our customer service team: contact@cosmeticsaesthetic.com.
4.1 Delivery times are estimates and not guaranteed.
4.2 We strongly advise all customers pay an additional delivery insurance fee to insure their product(s) whilst in transit. Optional shipping insurance will be available to all customers at checkout. Please note that by choosing not to insure your product, you will be responsible for any delivery damages, faults and/or losses. Kindly note that insurance fees are non-refundable. Furthermore, all insurance claims related to the shipment must adhere to specific timelines as established by the shipping company for processing your claim. Should you have any concerns regarding your shipment, it is essential that you promptly adhere to the procedures outlined in Clause 7.1 to report the issue to us without delay.
4.3 We can deliver only to the address, and in the manner, you have specified when ordering and you may collect the Product from our premises by prior appointment.
4.4 If we offer free delivery on any Product; delivery will be by the method we choose.
4.5 Please ensure that you provide us with the correct delivery address and contact details as any mistakes cannot be rectified and/or compensated for once we have shipped your order.
4.6 If the product is returned to us for any reason, the customer will be responsible for paying the additional shipping costs.
4.7 Products that COSMETICSAESTHETIC MEDICAL LIMITED consents or directs in writing to be returned should be returned by the Customer to COSMETICSAESTHETIC MEDICAL LIMITED or any other destination specified by COSMETICSAESTHETIC MEDICAL LIMITED.
4.8 Customers requesting a replacement or refund, which is subject to our approval, must ensure the returned item reaches us with the original packaging unaltered and the product unused. To arrange for a return, you must inform us by email with the date of your order, the order number, product information, your name and address at: contact@cosmeticsaesthetic.com as soon as possible and within 24 hours of delivery. We may request photographic evidence of any issue. The Product should not be returned until you have received further instructions from us.
4.9 A refund is not possible if the product has been used or the packaging is damaged, due to safety and hygiene concerns.
4.10 Should an investigation reveal that a product does not meet our standards of authenticity, we will provide the customer with appropriate remedies, which could include a refund or a replacement, in line with our terms and conditions.
4.11 All returns should be sent to the address we specify when we acknowledge your request – we are happy to arrange carriage (at your cost).
4.12 Once products have left our supply chain, we cannot guarantee that they meet acceptable quality standards or have been stored according to the manufacturer’s recommendations.
4.13 Any failure to comply with these provisions may mean that your right to a refund is lost.
4.14 The Seller reserves the right to destroy any goods returned by the Buyer without the express consent of the Buyer; Products that fail inspection upon return may be destroyed or returned at the customer’s cost.
5.1 We do not retain full bank or credit card details.
5.2 Payment gateways may store payment information, so that they can provide their payment service.
Codes and promotions are subject to specific terms and conditions.
7.1 In the unlikely event that you wish to make a complaint about any product or service we offer, please contact us at: contact@cosmeticsaesthetic.com by giving us full details of your dispute or claim. It is imperative that such communication is made in writing and submitted within 14 days following either the date of shipment dispatch from our facility or the date on which the parcel was delivered to you, whichever is applicable.
7.2 If the issue cannot be resolved within 60 days of your initial notification, we each agree to attempt to settle it through mediation in accordance with the Centre for Effective Dispute Resolution Model (“CEDR”) Mediation Procedure.
7.3 Unless otherwise agreed between you and us, the mediator will be selected by CEDR.
7.4 To start the mediation, either party must give the other written notice (“ADR Notice”) requesting the mediation. A copy of the request should be sent to CEDR.
7.5 The mediation will start not less than 60 days from the date of the provision of the ADR written notice.
7.6 You and we both, irrevocably, agree that neither you nor we may commence any court proceedings in relation to any dispute arising out of any matter relating to these Terms until we have first attempted to settle the dispute by mediation and either the mediation has been terminated or the other party has failed to participate in the mediation for a period of not less than 30 days from the date of the commencement of the mediation.
8.1 We will do our best to comply with any delivery instructions you specify but cannot guarantee to do so and we will have no liability if we do not comply with them. If you have any such instructions, they must be clearly displayed in your order and emailed to us at: contact@cosmeticsaesthetic.com.
8.2 All liability will shift to customer from us once the parcel is shipped.
8.3 While we stand behind our products, we shall not be held liable for indirect or consequential losses claimed to arise from concerns about product authenticity, provided we have acted in good faith in sourcing and supplying the product.
8.4 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents, subcontractors or for fraud or fraudulent misrepresentation.
8.5 We will not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or for any indirect or consequential loss arising under or in connection with the order you have placed with us.
8.6 Subject to Clause 9.1, our total liability to you whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the provision of any products or services will be limited to the amount paid by you in respect of such product or service.
8.7 We disclaim all warranties, express or implied (to the extent permitted by law) including, but not limited to, implied warranties of satisfactory quality and fitness for a particular purpose. We do not warrant that the Site or any notification sent by us to you will be free of viruses or other harmful components.
8.8 We do not accept any liability or responsibility for the actions or omissions of any third party, including any doctor which we recommend to you.
8.9 We have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity if you use any of our products or services otherwise than in accordance with these Terms.
8.10 We have no liability for any loss or damage which arises from your failure to inform your own doctor or other health care professional or that of any patient for whom you have obtained the Product about that Product or the Services which you order from the Site.
9.1 We are not liable for delays or failures due to circumstances beyond our control.
9.2 In such cases, we will aim to minimise delay or may refund payments for undelivered orders, using the same method by which you paid us.
– These Terms are governed by the laws of England and Wales.
– We may modify these Terms and will notify users of significant changes.
– We may transfer (assign) our rights and obligations under these Terms to a third party. This might happen if we sell our business. If that happens, we will tell you and your rights under these Terms will not be affected.
– You may not transfer (assign) your rights and obligations under these Terms.
By using our Service, customers agree to the collection, use, sharing, storage, and processing of their personal information in accordance with our Privacy & Cookie Policy, which is incorporated into these Terms.
