FAQs

Frequently Asked Questions

We supply aesthetic and cosmetic products to clinics, practitioners, salons, retailers and beauty professionals. Certain products are intended for professional use only, and we may request proof of relevant training or certification before processing an order.

 

We are committed to supplying genuine aesthetic and cosmetic products sourced through trusted suppliers. Products are supplied in their original packaging and should be stored and used in accordance with the manufacturer’s instructions.

 

Some products are available only to trained or qualified professionals. Where professional verification is required, we may ask you to provide evidence of your qualifications or certification before your order can be completed.

 

Each product page provides information to help professionals understand the product and its intended use. If you require further product information before ordering, please contact our team and we will be happy to assist. 

Please note that product information provided by Cosmetics Aesthetic does not replace professional training, manufacturer instructions or clinical judgement.

 

Yes. We welcome enquiries from clinics, practices, retailers and other professional customers requiring larger quantities. Please contact us with the products and quantities you require and our team can advise you on availability and ordering options.

 

All orders are subject to product availability. If there is an issue with the availability of an item after you place your order, we will contact you regarding the available options.

 

Payment, Delivery & Returns

Available payment methods are displayed securely during checkout. Depending on your order and location, payment options may include major credit or debit cards and other supported payment methods.

Prices are displayed in GBP and include VAT unless otherwise stated. Please review your order summary at checkout before completing your purchase.

Please contact us as soon as possible if you need to change or cancel an order. Once an order has entered processing or has been dispatched, we may not be able to make changes or cancel it.

Standard UK delivery starts from £9.80. Shipping charges are calculated at checkout based on your order and delivery destination.

We currently offer free UK delivery on qualifying orders over £150.

Orders are normally processed within 1–2 business days. Standard delivery generally takes approximately 1–2 business days, depending on the destination and courier service.

Delivery times are estimates and may be affected by weekends, bank holidays, sales periods, courier delays or circumstances outside our control.

Yes. Tracking information is provided for dispatched orders where a tracked delivery service is used, allowing you to follow the progress of your shipment.

Please inspect your parcel and products promptly after delivery. Products should then be stored immediately in accordance with the manufacturer’s storage instructions.

If anything appears damaged, incorrect or missing, please contact us as soon as possible and within 24 hours of receiving your delivery.

International delivery is available to supported destinations. Available shipping options and charges are shown during checkout where applicable.

Please check that the products you are purchasing can legally be imported, possessed and used in your destination country before placing an international order.

International customers are responsible for any applicable customs clearance, import duties, taxes or other charges imposed by their destination country.

Customs procedures can also cause delivery delays, which are outside our control.

Because many of the products we supply are professional, medical or hygiene-sensitive products, returns are restricted.

Products should not be returned without contacting us first and receiving return instructions. Approved returns must comply with our Terms & Conditions, including requirements relating to product condition, packaging and storage.

Please contact us within 24 hours of receiving your parcel. Include your order number, details of the affected product and clear photographs of the parcel, packaging and product where applicable.

Our team will review the issue and advise you on the next steps.

Please contact us within 24 hours of delivery with your order number and details of the item received. Do not use or open the product unnecessarily. Our team will review the order and provide further instructions.

Returns of professional, medical and hygiene-sensitive products are restricted because we cannot guarantee the storage, handling or integrity of a product once it has left our supply chain.

Please contact us before attempting to return any product. Any return or refund is subject to our Terms & Conditions.

Products that have been used, opened or have damaged or altered packaging are generally not eligible for a refund due to safety, hygiene and product-integrity requirements

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