Orders are processed on business days, Monday to Friday, excluding UK bank holidays. Our published delivery information currently states that orders are normally processed within 1-2 business days.
Processing may take longer during busy periods, promotions, stock checks, verification procedures or circumstances outside our reasonable control.
Once an order has been prepared and handed to the delivery carrier, a dispatch confirmation may be sent using the contact details supplied with the order. Where a tracked service is used, tracking information will normally be provided when available.
We do not guarantee same-day dispatch unless a specific service and cut-off time are clearly stated at checkout or confirmed by us in writing. Orders placed after a stated cut-off, on weekends or on bank holidays will be treated as received on the next applicable business day.
All orders are subject to stock availability and any verification required for the products ordered. Certain professional-use products may require evidence of relevant training, qualification or other information before dispatch. If an item becomes unavailable or an order cannot be verified, we may contact you before dispatch and, where appropriate, offer an alternative, partial dispatch, cancellation or refund.
Customers are responsible for providing a complete and accurate delivery address, postcode, recipient name and contact information. Please check these details carefully before completing your order. If you notice an error, contact us immediately. Once a parcel has been dispatched, we may be unable to change or redirect the delivery address.
If a parcel is delayed, returned or cannot be delivered because the customer supplied an incorrect or incomplete address, additional delivery charges may apply before the order is sent again, where permitted by law. We are not responsible for delays caused by inaccurate delivery information supplied by the customer.
Available delivery services, charges and estimated delivery times are shown on the website or at checkout where applicable. Delivery estimates begin after dispatch and are not guaranteed arrival dates unless expressly stated. Weekends, bank holidays, courier disruption, adverse weather, customs procedures and other events outside our reasonable control may affect delivery.
Where tracking is available, customers should monitor the carrier’s tracking information and make reasonable arrangements to receive the parcel. The carrier may make delivery attempts, leave instructions, deliver to an authorised safe place or collection point where the selected service permits, or return the parcel if delivery cannot be completed.
If a delivery is missed, refused or not collected within the carrier’s permitted collection period, the parcel may be returned to us. Where a further dispatch is requested and the failed delivery was not caused by us, additional shipping charges may apply where legally permitted. Products with specific storage requirements may not be suitable for redispatch after an unsuccessful delivery attempt.
Some aesthetic, cosmetic or professional products may have specific temperature, light, handling or storage requirements. Customers must ensure that an authorised person is available to receive such products where necessary and must place them into the manufacturer’s recommended storage conditions promptly after delivery. Do not leave sensitive products unattended, in unsuitable temperatures or uncollected for extended periods.
Please inspect the parcel promptly when it arrives. If the outer packaging or contents appear damaged, photograph the parcel, shipping label, internal packaging and affected products before disposing of anything. Contact us as soon as possible. Our customer information asks customers to report delivery damage or order discrepancies within 24 hours where possible so that courier claims can be investigated promptly. This reporting request does not remove statutory rights relating to faulty or non-conforming goods.
If your parcel contains the wrong item or an item is missing, contact us promptly with your order number and details of the issue. Please do not open or use an incorrectly supplied product unnecessarily. We may request photographs or other information to verify the issue before arranging the appropriate resolution.
Where necessary, an order may be dispatched in more than one parcel. If this happens, tracking details may be issued separately. A partial delivery does not necessarily mean that the remaining items are missing.
International dispatch is available only to supported destinations and is subject to product, carrier and destination restrictions. The customer is responsible for checking whether ordered products may legally be imported, possessed and used in the destination country. Customs clearance, import duties, taxes and local charges may apply and are normally the customer’s responsibility unless expressly stated otherwise.
International parcels may be inspected or delayed by customs or other authorities. Cosmetics Aesthetic cannot control customs processing times. If a parcel is rejected, abandoned or returned because the customer did not meet import requirements, pay applicable charges or provide information requested by local authorities, any refund or redispatch will be considered in accordance with our Terms & Conditions, Refund Policy and applicable law.
We are not responsible for dispatch or delivery delays caused by events outside our reasonable control, such as severe weather, transport disruption, carrier network failures, industrial action, customs action, public emergencies or other force majeure events. Where an order is materially affected, we will take reasonable steps to communicate available options.
These Dispatch Conditions should be read together with the Cosmetics Aesthetic Terms & Conditions, Refund & Returns Policy and any delivery information displayed at checkout. If goods are faulty, damaged, not as described or incorrectly supplied, your applicable statutory rights are not excluded by these dispatch conditions.
For dispatch or delivery enquiries, please contact Cosmetics Aesthetic and include your order number whenever possible.
Email: contact@cosmeticsaesthetic.com Telephone: 01908 108969
Website: cosmeticsaesthetic.com
Customer service hours: Monday to Friday, 9:00 AM – 6:00 PM
Registered Office: Regus Fairbourne Drive Atterbury, Milton Keynes, Buckinghamshire, MK10 9RG
Email: contact@cosmeticsaesthetic.com | Tel: 07984747779
These Terms and Conditions outline the mandatory customer requirements that must be fulfilled before the dispatch of any aesthetic medical products by CosmeticsAesthetic Medical Limited (“the Supplier”). All customers (“the Buyer”) are required to comply fully with these terms to ensure lawful and safe distribution of regulated medical products.
2.1 The Buyer must provide valid evidence of professional qualification or authorization to purchase and use medical aesthetic products.
2.2 Acceptable documentation includes, but is not limited to:
2.3 The Supplier reserves the right to reject any order if sufficient proof of qualification is not provided.
3.1 The Buyer must provide accurate and verifiable business or clinic details, including:
3.2 Products will only be dispatched to verified business or clinic addresses. Residential or P.O. Box addresses will not be accepted.
4.1 Prior to the first order dispatch, the Buyer must submit the following documentation for verification:
4.2 Once verification has been successfully completed, subsequent orders may be processed without resubmission unless any details change.
5.1 All orders must be paid in full prior to dispatch.
5.2 The Supplier reserves the right to withhold dispatch until payment has cleared and verification has been confirmed.
5.3 Any attempt at fraudulent payment or false information may result in order cancellation and potential reporting to relevant authorities.
6.1 The Buyer is responsible for ensuring authorized personnel are available to receive deliveries during business hours.
6.2 Upon receipt, the Buyer must store all aesthetic medical products according to manufacturer instructions:
7.1 The Buyer confirms that all products purchased will be used solely for lawful, professional, and ethical purposes in accordance with applicable local laws and regulations.
7.2 The Buyer assumes full responsibility for product usage, patient safety, and professional compliance.
7.3 The Supplier reserves the right to cancel or refuse future orders from any Buyer found to be in breach of these requirements.
8.1 By placing an order, the Buyer acknowledges that they have read, understood, and agreed to these Terms and Conditions.
8.2 These Terms form part of the purchase agreement between the Supplier and Buyer and remain binding for all current and future transactions.
